Latest Test HP2-I57 Experience | HP2-I57 Reliable Test Notes

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q15-Q20):

NEW QUESTION # 15

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 16
Which coverage does HP Post Warranty Support Service provide?

A. Extension beyond 12 months if needed
B. Access to Level 2 help desk technicians
C. No-cost device repairs made with certified HP parts
D. Additional 12 months of support based on the product's base warranty or selected Support Service package

Answer: D

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 17
Name a capability available within HP Essential Support.

A. Guaranteed 24 x 7 support and next-day turnaround
B. Remote problem diagnosis and troubleshooting to resolve most issues
C. Ability to order replacement parts from HP for defective third-party components
D. Online status tracking during repair of product while at the repair center

Answer: B

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

NEW QUESTION # 18
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
B. Whether the service will cover HP devices only or HP and non-HP devices
C. Whether the PC models are G10+ models vs. G8/G9 models
D. Whether you are an HP Synergy, Power, or Power Services partner

Answer: B

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 19
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must install the HP software on all HP and non-HP customer devices.
B. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
C. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Answer: C,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 20
......

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Latest Test HP2-I57 Experience | HP2-I57 Reliable Test Notes

2025 HP Newest Latest Test HP2-I57 Experience

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q15-Q20):

2025 The Best 100% Free HP2-I57 – 100% Free Latest Test Experience | Selling HP Lifecycle Services for Workforce Computing 2024 Reliable Test Notes

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