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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 2	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 4	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 5	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 6	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 7	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.

A. Sortable
B. Label
C. Searchable
D. Data type

Answer: B,D

Explanation:
When creating new custom fields in SAP Service Cloud V2, the Data type is mandatory to define the type of data the field will store (e.g., text, number, date). The Label is also required to provide a name or description for the field, ensuring clarity for users. According to SAP documentation, "When creating custom fields, administrators must specify the data type and label as mandatory attributes." Searchable (A) and Sortable (B) are optional attributes that can be enabled based on business needs but are not mandatory.
Reference:
SAP Help Portal: Custom Field Creation in SAP Service Cloud V2
SAP Community: Extension Fields in Service Cloud

NEW QUESTION # 62
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. You can decide if access rights override any restrictions you have defined.
B. Restricted access rights override any unrestricted access you have defined.
C. Unrestricted access rights override any restrictions you have defined.
D. If the access rights are contradictory, the system automatically grants no access.

Answer: C

NEW QUESTION # 63
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send e-mails
B. Send object update
C. Send event notifications
D. Send event e-mail template
E. Send info notifications

Answer: A,C,E

NEW QUESTION # 64
What is the only way to change an active case type?

A. Copy an existing case type.
B. Use the Draft status.
C. Perform the Create New Version action.
D. It is not possible to change an existing case type.

Answer: C

Explanation:
In SAP Service Cloud Version 2, once a case type is active, it cannot be directly modified. The only way to change an active case type is to perform the Create New Version action. This action creates a new version of the case type, allowing administrators to make changes while preserving the original. According to SAP documentation, "To modify an active case type, you must create a new version using the Create New Version action, as direct changes to active case types are not permitted." It is not possible to change an existing case type (A) is incorrect, as creating a new version is allowed. Using the Draft status (B) applies to new case types, not active ones. Copying an existing case type (C) creates a separate case type, not a modification of the active one.
Reference:
SAP Help Portal: Case Type Configuration in SAP Service Cloud V2
SAP Learning: Managing Case Types

NEW QUESTION # 65
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to a service organization
B. Assign a business role to an employee
C. Set up the case designer with the assignment step employee
D. Assign a business role to a user

Answer: B,D

Explanation:
To grant access to service objects (e.g., cases) in SAP Service Cloud V2, administrators must assign a business role to a user to define their permissions for accessing specific objects. Similarly, assigning a business role to an employee ensures the employee has the necessary access rights linked to their user account. According to SAP documentation, "Access to service objects is granted by assigning business roles to users or employees." Assigning a business role to a service organization (B) is not a standard action, as roles are assigned to individuals. Setting up the case designer with the assignment step employee (D) is for case routing, not object access.
Reference:
SAP Help Portal: Business Role Assignment in SAP Service Cloud V2
SAP Learning: Access Management for Service Objects

NEW QUESTION # 66
......

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High praised C-C4H56-2411 exam guide: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 present you superb practice dumps - GetValidTest

Free PDF 2025 C-C4H56-2411: Valid SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Test Dumps Pdf

SAP C-C4H56-2411 Exam Syllabus Topics:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q61-Q66):

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